Reseller Terms & Conditions

All NEW Resellers will be able to join for FREE and will be on a R 180 pricing

Should you have no orders you will NOT be moved to customer (You will stay on R 180)

If you have between R 2000 and R 5999 orders then you will move to R 150 pricing

If you have R 6000 or more every month you will be on R 130 pricing

That is because we make a smaller profit on Resellers and we get charged a fee from these providers which in turn we need to charge you.
We do not charge an additional fee if you pay via EFT

Due to the fact that these items are made with cheaper materials (hence the pricing being so cheap) they cannot compare to the original and they may incur things like: leakage, cracks, chipping etc. (We do want you to stress that this does not happen often though)
REFUNDS AND RESELLERS WILL ONLY BE DONE BASED ON YOUR ORDERS AND OUR DISCRETION

PLEASE NOTE THAT WITH TEMPERATURE CHANGES THE BOTTLES MIGHT ON ODD OCASSIONS CRACK OR BREAK AS THEY CONTAIN ALCOHOL

We will check our CCTV footage and send the short item at our expense to your customer

Please ask your customer to keep the item sealed and we will arrange collection of the item, once collection is confirmed then we will send out the correct item, at our own expense

You can find it under the Reseller Menu option
The catalogues without pricing is for our Resellers only, but anyone else can download our normal catalogues with pricing

You must be signed into the website to get your Reseller pricing
Do the order and at checkout you will do the following:
1. Your details will be on the billing side (No details of your customer)
2. You add your customer details on the shipping side
3. You HAVE TO add the customer’s contact number in the NOTES (nowhere else but here) – this is for if the courier has a problem with a delivery (If a parcel is returned to us due to not being able to reach your customer then you will be liable to the courier charge to resend)
4. If the order has to go to you directly then just add the billing address (which should be saved in by now) and leave the shipping tick empty

Due to high volumes of payments coming in daily we cannot check bank statements all day, therefore we work in this manner:
1. If your payment reflects by 9am (work days) then that order will be processed and packed to go out the same day (We do try our best to get them out on the same day, unless circumstances beyond our control takes place)
2. If the payment is received after 9am then the order will go out the following day

If we have not received your payment yet then you can cancel the order and redo it, once your order says Processing then we will not add anything onto that order (It becomes very confusing on the admin and picking side to go and to and fro, and mistakes creep in like this)
If we have not yet done the order you can process another order and do an immediate payment to reach us before 9am (do not pay the shipping) and then we can send the two orders together

Sign into the website and go to My Account and then Orders – there click on the order and you will find a cancel button.
Note that orders that are processing cannot be cancelled like this anymore

Usually we try and do the orders that are paid before 9am that day, we then get the courier to collect late afternoon and they add labels to every parcel and they give us the same label number for our order.
The following day we will then send out the tracking numbers to you.
Please note: We cannot do this any faster and at times we are so busy that there may be a day delay in sending out tracking’s. Also Friday’s orders you may only get the tracking on the Monday.

We try and keep the website as up to date as possible, but as we have many orders going into our Warehouse and stock coming in and out all the time we cannot guarantee stock at all times.
We urge you to let your customers know that stock can be sold out at the time of payment.
When this happens we will let you know to send us a replacement or we can refund you to your wallet.

On our FAQ page there is a test that can be done to fix this issue

If it is on the website then you can safely presume that there is stock, if you cannot find it on the website then there is no stock

We receive a container weekly and from there we see what we have, we cannot pre order anything. Therefore it will not help asking us to check if we can get a certain item or if an item is in stock. If it is not on the website then we do not have it and we can also not get it.

Ladies & Men’s Fragrances: These are the replica’s in the same packaging and bottles as the original.
Mini’s: These are small version replica’s and they have the wording Onlyou and not the actual name of the perfume
Clearance: These are just added items we have at our PE office, there is an additional shipping to take items from our side. (We do not hold a huge amount of stock)
Arabic: These are authentic Dubai brands that ships from our Jhb Office (no additional shipping fees)
Dubai: These are also authentic Dubai brands that ships from another Supplier (stock on these will always be checked upon order)
LL: Long Lasting is when we take the Normal perfume bottles and empty them and replace the contents with a longer lasting oil generic – we then seal everything again.

If it is on the website then we did have stock at the time. Even if we check the stock holding for you, by the time you order and pay the stock could be less or sold out, so it really is no good for us to check for you.

We have been sending to Namibia using Namlog courier, but have had headaches that are unexplainable.
So we are open to orders outside SA, but we will not be handling any of the controls from our side

Select your courier company that you will like to use and then when you order add their address to the shipping side and we will send the order directly to them, from there you can make all the arrangements yourself.
Or if you have someone that will take the order across border for you then add their address in SA for the order to go to.

If we find that you are bad mouthing us or posting incorrect content on social media or if you are actually being rude to us for whatever reason, we will remove you without any prior notice.

All payments received by 9am will be processed for that day.
We will let you know if there are any out of stock items before we submit to the Warehouse (this will be of the one’s that sold out the previous day) – you will need to send us replacements within 1 hour of request or we will refund the item to your wallet balance

We add refund amounts etc. to your wallet balance. When you order again you may use the wallet balance at Checkout and pay with that (even if it is more or less than the order value)
You may also click on wallet withdrawal and add your bank details to the notes for us to pay the amount into your selected bank account.